Terms of Sale

Customers are urged to read and print out this entire Agreement, Terms of Sale.  By checking the box during their checkout process, customers acknowledge this Agreement and agree to abide by it.  If the customer does not agree to the terms of this Agreement, he/she must cancel the completion of his/her order.

PAYMENT

Visa, MasterCard, Discover, money orders. For your privacy, eSales, Inc. is the name which will appear on your credit card statement. Credit card orders by fax/mail or internet only. Due to the large volume of credit card fraud, your billing address is required and will be checked thoroughly with the issuing bank. Please include the telephone number of the bank that's listed on the back of your credit card. We can only ship to the billing address of the card holder. If you would like your order to ship elsewhere, please contact your credit card company and list an alternate shipping address with them. This can be accomplished by calling the 800 number on the back of your card.  Because most orders ship the same day they are placed, except weekends (if placed by 1:00 PM PDT) credit cards are charged immediately at the time of transaction.  If a customer must cancel an order immediately after placing it, it MUST be cancelled prior to 1:00 PM PDT that same day to avoid a cancellation fee in the amount of 3.5%.  Once the order has shipped, no refunds will be issued.

SHIPPING

Most Orders are shipped the same day they are received if placed by 1:00 PM PDT. Special order and out of stock items usually ship within 72 hours. Orders are generally shipped via ground, insured delivery for $8.95 per order. If the order is extremely heavy, we may contact you with additional shipping fees. Please be sure to put your correct phone number on your order.  Please do not use P.O. Box addresses, unless the credit card is issued to that address, they will be returned. (route/box addresses in rural areas are acceptable).

Alaska, Hawaii, and Puerto Rico orders will be shipped by air delivery. Add $15.00 shipping fee in addition to the standard shipping/handling fee.

Second day air and next day air delivery are available at additional costs. Rates are printed on our order form. Please add to our standard shipping/handling fee.

Overnight deliveries shipped on Friday will not arrive until Monday.

Saturday and Sunday deliveries may be available, Please call for quote.

Under no circumstances shall esales, Inc. be responsible for its failure or delay in delivering products or services in fulfillment of accepted orders, when such failures or delay is due to reasons beyond eSales, Inc.'s control.

FOREIGN ORDERS

All foreign orders (except Canada) must call/fax for shipping quote. Minimum foreign order is $100.00 of merchandise. Foreign orders are generally shipped U.S. Airmail or Federal Express, at our option. You are wholly responsible for any custom duties, import restrictions, etc. All payments must be made by bank money order in U.S. funds. For wire/funds transfer, please contact our office by fax for our banking information. No L/C will be accepted.

Canadian orders are generally shipped by U.S Postal Service and you must add a shipping fee of $20.00 in addition to the standard shipping/handling fee.

PRIVACY

Due to the nature of our products, many customers wish to keep their purchase of surveillance equipment confidential.  We respect the wishes of our customers by refraining from putting our SpySupplyStore logo on any paperwork enclosed within your order or on the packaging and credit card statements.  If we need to contact you by telephone regarding your order, we identify ourselves as eSales, Inc and we do NOT mention the content of your order.  We also attempt contact via email.   Confidentiallity is crucial in our business.

SECURITY

eSales, Inc uses a Secure Server to protect its customer's credit card numbers during their check out process.  eSales, Inc also uses special CREDIT CARD FRAUD PROTECTION software that captures the IP address which, in the event of the fraudulent use of someone's credit card, identifies the computer used by the buyer.  This captured IP address is only used to prosecute credit card fraud.  It is NOT used to track customers, or send unsolicited emails of any kind.

RETURN POLICY

All products are special ordered by the person ordering, and are NOT subject to cancellations. Due to the nature of our product line, some items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL! If defective, we will replace unit with a new exact item or repair at our option. Any return MUST be authorized by eSales, Inc. and under no circumstances will refunds be given unless so authorized. Authorization and shipping instructions must be obtained from eSales, Inc. by calling 1-702-349-9185.  Returns are NOT to be sent to our Las Vegas office, as additional shipping costs to forward the package to the proper location will be the responsibility of the customer.  Once the unauthorized return is forwarded, it will then be held until return shipping is paid by customer by money order only.  If Return is authorized, the product(s) must be returned via UPS or U.S. mail, signature required, with RMA clearly posted on outside of box, prepaid and insured, for your protection.  The Return Authorization number given by eSales MUST be written clearly on the outside of the box.  (Please note, we will NOT refund shipping fees). No returns will be authorized after five (5) business days of receipt for any reason, unless defective, upon which will be exchanged for like item or repaired at our option. No discontinued item may be returned. In the extremely unlikely event we accept a return it will be subject to a 25% restocking fee plus shipping. Purchases which were made by credit card will be assessed an additional 3.5% processing fee.

NO REFUNDS UNDER ANY CIRCUMSTANCES!

eSales, Inc. at it's option may send out the replacement part prior to receiving the defective item. In these circumstances all defective products must be returned to eSales, Inc. within 10 days of receiving the replacement part. All defective parts that are not returned to eSales, Inc. within the 10 day limit will be charged full price for the second item.

WARRANTY

We guarantee all SpySupplyStore.com products to be free of defects in workmanship and material for 90 days after sale to customer. We will replace or repair, at our option providing there is no evidence of customer misuse, or alteration. Most products have a 1 year, or longer, manufacturers warranty also included.

LEGAL STATUS OF PRODUCTS

It is the responsibility of the Buyer (not eSales, Inc.) to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any item in this catalog. Consult your attorney regarding local, state and federal laws before ordering. By placing an order, the buyer represents that he/she is of legal age and that the products will be used only in a lawful manner.

 

MISCELLANEOUS

Once orders are settled (11 PM Pacific Time daily), in the rare instance we allow a cancellation, there will be a fee of 3.5% unless the order was paid for by check, money order or wire transfer.  Orders cancelled after this settlement period will be charged a 3.5% cancellation. International payments will be assessed an additional 1% fee as Canadian credit cards cost more to process.  If time is of the essence, and you need your item witin a certain time frame, it is in your best interest to contact eSales Inc at 702-349-9185 to be sure the item you are ordering is in stock.  Some items are custom made and may not ship immediately.  To prevent processing an order that you may later want to cancel, you must contact eSales at 702-349-9185 PRIOR to placing your order to be sure the item(s) you are ordering are in stock and that you are eligible to perchase them (such as locksmith items, see below).  There will be no cancellations for orders delayed for being out of stock temporarily.  Orders may be cancelled w/o fee if the item is no longer available.  

Due to special requirements, Lock Picks will NOT be shipped until Authorization Form is Filled Out, Signed, Dated and returned to eSales Inc. via the instructions on the form.  A cancellation fee will be assessed to cancellations requested after your online order has settled.  This includes orders cancelled because you did not qualify to purchase them.  See the Authorization form BEFORE placing your order.

Prices are subject to change. Product styles may vary.  Since products are always being improved and modernized by manufacturers, eSales cannot issue refunds because the product you get looks slightly different than what our website depicts.

Nevada orders must add applicable sales tax. If tax exempt, please include a resale certificate.

We assume no liability associated with product usage. The buyer is liable and responsible for any loss, damage or expenses of any kind, arising out of the use or misuse of these products. See Indemnification above.

By placing a check mark in the box during checkout, the buyer signifies agreement to these Terms of Sale.